This Privacy Policy describes
how eloquex.com, eloquex.co.uk and their subdomains (the "Sites" or "Site" or "we") collects, uses, and
discloses your Personal Information when you visit or make a purchase from the
Site.
Contact
After reviewing this policy,
if you have additional questions, want more information about our privacy
practices, or would like to make a complaint, please contact us by e-mail at support@eloquex.com
Collecting Personal
Information
When you visit the Site, we
collect certain information about your device, your interaction with the Site,
and information necessary to process your purchases. We may also collect additional
information if you contact us for customer support. In this Privacy Policy, we
refer to any information about an identifiable individual (including the
information below) as "Personal Information". See the list below for more
information about what Personal Information we collect and why.
-
Device information
-
Purpose of collection:
to load
the Site accurately for you, and to perform analytics on Site usage to
optimize our Site.
-
Source of collection:
Collected
automatically when you access our Site using cookies, log files, web
beacons, tags, or pixels.
-
Disclosure for a business purpose:
shared
with our processor Shopify.
-
Personal Information collected:
version
of web browser, IP address, time zone, cookie information, what sites or
products you view, search terms, and how you interact with the Site.
-
Order information
-
Purpose of collection:
to
provide products or services to you to analyse accurate data for the
purposes of providing accurate data back to you.
-
Source of collection:
collected
from you.
-
Disclosure for a business purpose:
shared
with our processor Shopify.
-
Personal Information collected:
name,
billing address, shipping address, payment information (including credit
card numbers
only used through the shopify payments processing
platform
), email address, and phone number.
Minors
The Site is not intended for
individuals under the age of 18. We do not intentionally collect
Personal Information from children. If you are the parent or guardian and
believe your child has provided us with Personal Information, please contact us
at the address above to request deletion.
Sharing Personal Information
We share your Personal
Information with service providers to help us provide our services and fulfill
our contracts with you, as described above. For example:
-
We use Shopify to power our online
store. You can read more about how Shopify uses your Personal Information
here: https://www.shopify.com/legal/privacy.
-
We may share your Personal Information
to comply with applicable laws and regulations, to respond to a subpoena,
search warrant or other lawful request for information we receive, or to
otherwise protect our rights.
Behavioural Advertising
As described above, we use
your Personal Information to provide you with targeted advertisements or
marketing communications we believe may be of interest to you. For example:
-
We use Google Analytics to help us
understand how our customers use the Site. You can read more about how
Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also
opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
-
We share information about your use of
the Site, your purchases, and your interaction with our ads on other
websites with our advertising partners. We collect and share some of this
information directly with our advertising partners, and in some cases
through the use of cookies or other similar technologies (which you may
consent to, depending on your location).
-
We use Shopify Audiences to help us
show ads on other websites with our advertising partners to buyers who
made purchases with other Shopify merchants and who may also be interested
in what we have to offer. We also share information about your use of the
Site, your purchases, and the email address associated with your purchases
with Shopify Audiences, through which other Shopify merchants may make
offers you may be interested in.
You can opt out of targeted
advertising by:
Additionally, you can opt out
of some of these services by visiting the Digital Advertising Alliance’s
opt-out portal at:
https://optout.aboutads.info/.
Using Personal Information
We use your personal
Information to provide our services to you, which includes: offering products
for sale, processing payments, shipping and fulfillment of your subscription,
and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data
Protection Regulation ("GDPR"), if you are a resident of the European Economic
Area ("EEA"), we process your personal information under the following lawful
bases:
- Your consent;
-
The performance of the contract between
you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
-
To perform a task carried out in the
public interest;
-
For our legitimate interests, which do
not override your fundamental rights and freedoms.
Retention
When you place an order
through the Site, we will retain your Personal Information for our records
unless and until you ask us to erase this information. For more information on
your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the
EEA, you have the right to object to processing based solely on automated
decision-making (which includes profiling), when that decision-making has a
legal effect on you or otherwise significantly affects you.
We do not engage in fully
automated decision-making that has a legal or otherwise significant effect
using customer data.
Our processor Shopify uses
limited automated decision-making to prevent fraud that does not have a legal
or otherwise significant effect on you.
Services that include elements
of automated decision-making include:
-
Temporary blacklist of IP addresses
associated with repeated failed transactions. This blacklist persists for
a small number of hours.
-
Temporary blacklist of credit cards
associated with blacklisted IP addresses. This blacklist persists for a
small number of days.
Selling Personal Information
We do not under any circumstances engage in the selling of any
personal information.
Your rights
GDPR
If you are a resident of the
EEA, you have the right to access the Personal Information we hold about you,
to port it to a new service, and to ask that your Personal Information be
corrected, updated, or erased. If you would like to exercise these rights,
please contact us through the contact information above.
Your Personal Information will
be initially processed in Ireland and then will be transferred outside of
Europe for storage and further processing, including to Canada and the United
States. For more information on how data transfers comply with the GDPR, see
Shopify’s GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of
California, you have the right to access the Personal Information we hold about
you (also known as the ‘Right to Know’), to port it to a new service, and to
ask that your Personal Information be corrected, updated, or erased. If you
would like to exercise these rights, please contact us through the contact information
above.
If you would like to designate
an authorized agent to submit these requests on your behalf, please contact us
at the address above.
You can control and manage
cookies in various ways. Please keep in mind that removing or blocking cookies
can negatively impact your user experience and parts of our website may no
longer be fully accessible.
Most browsers automatically
accept cookies, but you can choose whether or not to accept cookies through your
browser controls, often found in your browser’s "Tools" or "Preferences" menu.
For more information on how to modify your browser settings or how to block,
manage or filter cookies can be found in your browser’s help file or through
such sites as:
www.allaboutcookies.org.
Additionally, please note that
blocking cookies may not completely prevent how we share information with third
parties such as our advertising partners. To exercise your rights or opt-out of
certain uses of your information by these parties, please follow the
instructions in the "Behavioural Advertising" section above.
Do Not Track
Please note that because there
is no consistent industry understanding of how to respond to "Do Not Track"
signals, we do not alter our data collection and usage practices when we detect
such a signal from your browser.
Changes
We may update this Privacy
Policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would
like to make a complaint, please contact us by e-mail or by mail using the
details provided under "Contact" above.
If you are not satisfied with
our response to your complaint, you have the right to lodge your complaint with
the relevant data protection authority. You can contact your local data
protection authority, or our supervisory authority here: support@eloquex.com
Last updated: 04/12/2022